Purchasing books from our web site via our secure server on the internet is safe and very simple.
We know of cases of credit card fraud using our shopping system over the Internet.
If you wish to change products in your cart before checking out, click on the view cart button and you will be able to change the number of books ordered or remove any of them from your shopping cart. When you have done this, always click on the ‘recalculate’ button or the items will not be removed or changed.
1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Log In” on the top right corner of the page, follow the ‘Create An Account’ instructions.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments from major credit and debit cards such as Mastercard, VISA and American Express, netbanking and debitcards and digital wallets. We recommend using CCAvenues payment gateway for customers from India. International customers may use Paypal.
1.6 Can I amend and cancel my order?
You can’t amend, you can cancel your order. Please read the returns policy page http://pharosmedia.com/books/return-policy/
1.7 I have a discount code, how can I use it?
Use the discount coupon code while proceeding to check out at the relevant place. Check offers and discounts here http://pharosmedia.com/books/offers-discounts/.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2-3 working days, excluding weekends and public holidays. Time stated is based on India Time (IST).
2.2 How long will it take for me to receive my order?
Please the Shipping and Payment options page http://pharosmedia.com/books/shipping-payment-options/
2.3 What are the shipping charges like?
Please the Shipping and Payment options page http://pharosmedia.com/books/shipping-payment-options/
2.4 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. Email us immediately if there is any correction.
2.5 There is a missing item in my order, what should I do? We apologize for sending you an incomplete order. Please contact our Customer Care Team at sales@pharosmedia.com and we will get back to you as soon as we can.
2.6 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at sales@pharosmedia.com with a snapshot of the product and we will get back to you as soon as we can.
2.7 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at sales@pharosmedia.com and we will get back to you as soon as we can.
2.8 I’ve purchased the wrong product
We do not provide exchanges. We do however, accept returns for products purchased from us. You can refer to our Returns policy here http://pharosmedia.com/books/return-policy/ and its procedures.
2.9 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at sales@pharosmedia.com if you have not received your parcel after 10 working days and we will assist you accordingly.
2.10 Will there be an additional charge for redelivery?
Yes, if it was returned due to an error from your side.
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
Email us at sales@pharosmedia.com and we will assist you further.
3. FAQ’s
3.1 What are the hours of operation for customer service?
Customer service is available 10.00 a.m. to 6 p.m IST, Monday through Saturday. Please call on: Tel. +91-11-26947483, 26945825, Mobile / Whatsapp: +91-9818120669, +91-9868656614 or contact us online for faster service.
3.2 Does Pharos Media ship internationally?
Yes.
3.3 How long will it take for my order to arrive?
Please the Shipping and Payment options page http://pharosmedia.com/books/shipping-payment-options/
3.4 How much do you charge for shipping?
Shipping charges are calculated based on the product and the shipping location/area. These rates are made available during checkout once you enter the delivery address.
3.5What is the estimated delivery time within India?
Free shipping will take 10-15 days. Generally, the paid courier takes 6-7 business days to reach the destination.
3.6 Do you accept Cash on Delivery (COD)?
Yes
3.7 How are taxes and levies like sales tax, octroi etc. calculated?
There are no sales tax on books. After the transition from VAT to GST we have no idea what will happen. Generally there is no Octroi on books.