{"id":3599,"date":"2017-03-20T01:15:49","date_gmt":"2017-03-19T19:45:49","guid":{"rendered":"http:\/\/pharosmedia.com\/books\/?page_id=3599"},"modified":"2017-03-20T01:15:49","modified_gmt":"2017-03-19T19:45:49","slug":"help-and-faqs","status":"publish","type":"page","link":"https:\/\/pharosmedia.com\/books\/help-and-faqs\/","title":{"rendered":"Help and FAQs"},"content":{"rendered":"

Purchasing books from our web site via our secure server on the internet is safe and very simple.
\nWe know of cases of credit card fraud using our shopping system over the Internet.
\nIf you wish to change products in your cart before checking out, click on the view cart button and you will be able to change the number of books ordered or remove any of them from your shopping cart. When you have done this, always click on the \u2018recalculate\u2019 button or the items will not be removed or changed.
\n1. ORDERING<\/strong><\/p>\n

1.1 Do I need to open an account in order to shop with you?
\nNo, you don\u2019t need to. You can make purchases and check out as a guest everytime.
\nHowever, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.<\/p>\n

1.2 How do I \/create an account?
\nPlease click on \u201cLog In\u201d on the top right corner of the page, follow the \u2018Create An Account\u2019 instructions.<\/p>\n

1.3 How do I order?
\nShop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.<\/p>\n

1.4 I have problems adding items to my shopping cart
\nYou will be able to add the items as long as it is available. There could be an instance where the item is in someone else\u2019s shopping cart hence the status of the items is reflected as \u201cTemporarily Unavailable\u201d.<\/p>\n

1.5 How do I pay for my orders?
\nWe accept payments from major credit and debit cards such as Mastercard, VISA and American Express, netbanking and debitcards and digital wallets. We recommend using CCAvenues payment gateway for customers from India. International customers may use Paypal.<\/p>\n

1.6 Can I amend and cancel my order?
\nYou can\u2019t amend, you can cancel your order. Please read the returns policy page http:\/\/pharosmedia.com\/books\/return-policy\/<\/p>\n

1.7 I have a discount code, how can I use it?
\nUse the discount coupon code while proceeding to check out at the relevant place. Check offers and discounts here http:\/\/pharosmedia.com\/books\/offers-discounts\/.<\/p>\n

1.8 How will I know if my order is confirmed?
\nAfter you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in \u201cMy Account\u201d if you are a registered user.<\/p>\n

2. SHIPPING & DELIVERY<\/strong>
\n2.1 When will my order be processed?
\nAll orders will be processed within 2-3 working days, excluding weekends and public holidays. Time stated is based on India Time (IST).<\/p>\n

2.2 How long will it take for me to receive my order?
\nPlease the Shipping and Payment options page http:\/\/pharosmedia.com\/books\/shipping-payment-options\/<\/p>\n

2.3 What are the shipping charges like?
\nPlease the Shipping and Payment options page http:\/\/pharosmedia.com\/books\/shipping-payment-options\/<\/p>\n

2.4 Can I change my shipping address after my order has been confirmed?
\nUnfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. Email us immediately if there is any correction.<\/p>\n

2.5 There is a missing item in my order, what should I do?\u00a0We apologize for sending you an incomplete order. Please contact our Customer Care Team at sales@pharosmedia.com and we will get back to you as soon as we can.<\/p>\n

2.6 I\u2019ve received a defective item, what should I do?
\nWe apologize if you had received a defective item from us. Please contact our Customer Care Team at sales@pharosmedia.com with a snapshot of the product and we will get back to you as soon as we can.<\/p>\n

2.7 I\u2019ve received an incorrect item, what should I do?
\nWe apologize for sending you the wrong item. Please contact our Customer Care Team at sales@pharosmedia.com and we will get back to you as soon as we can.<\/p>\n

2.8 I\u2019ve purchased the wrong product
\nWe do not provide exchanges. We do however, accept returns for products purchased from us. You can refer to our Returns policy here http:\/\/pharosmedia.com\/books\/return-policy\/ and its procedures.<\/p>\n

2.9 I have not received my parcel, what should I do?
\nKindly drop an email to our Customer Care Team at sales@pharosmedia.com if you have not received your parcel after 10 working days and we will assist you accordingly.<\/p>\n

2.10 Will there be an additional charge for redelivery?
\nYes, if it was returned due to an error from your side.<\/p>\n

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
\nEmail us at sales@pharosmedia.com and we will assist you further.<\/p>\n

3. FAQ\u2019s<\/strong><\/p>\n

3.1 What are the hours of operation for customer service?
\nCustomer service is available 10.00 a.m. to 6 p.m IST, Monday through Saturday. Please call on: Tel. +91-11-26947483, 26945825, Mobile \/ Whatsapp: +91-9818120669, +91-9868656614 or contact us online for faster service.
\n3.2 Does Pharos Media ship internationally?
\nYes.<\/p>\n

3.3 How long will it take for my order to arrive?
\nPlease the Shipping and Payment options page http:\/\/pharosmedia.com\/books\/shipping-payment-options\/
\n3.4 How much do you charge for shipping?
\nShipping charges are calculated based on the product and the shipping location\/area. These rates are made available during checkout once you enter the delivery address.
\n3.5What is the estimated delivery time within India?
\nFree shipping will take 10-15 days. Generally, the paid courier takes 6-7 business days to reach the destination.
\n3.6 Do you accept Cash on Delivery (COD)?
\nYes
\n3.7 How are taxes and levies like sales tax, octroi etc. calculated?
\nThere are no sales tax on books. After the transition from VAT to GST we have no idea what will happen. Generally there is no Octroi on books.<\/p>\n","protected":false},"excerpt":{"rendered":"

Purchasing books from our web site via our secure server on the internet is safe and very simple. We know<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/pages\/3599"}],"collection":[{"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/comments?post=3599"}],"version-history":[{"count":0,"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/pages\/3599\/revisions"}],"wp:attachment":[{"href":"https:\/\/pharosmedia.com\/books\/wp-json\/wp\/v2\/media?parent=3599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}